How to Fix Your Ring Doorbell: A Step-by-Step Guide

Fixing Common Video Doorbell Pro Issues Follow the error screen instructions in the Ring app. Check your Ring device's signal strength. Reboot Video Doorbell Pro in the Ring app. Temporarily shut the power off at the breaker. Check your Transformer Voltage.

Ring doorbells are a fantastic addition to any home’s security system. They provide peace of mind knowing that you can always see who’s at your door, even when you’re not at home. However, installation can be tricky if you’re not familiar with the process. In this guide, we’ll walk you through the steps to fix your Ring doorbell.

First, you’ll need to fully charge the included battery by plugging it into a USB port or power supply with the included cable. We recommend fully charging the battery before installation. Even if you’re wiring in your video doorbell, it’s important to make sure the battery is fully charged. You’ll know the battery is fully charged when only one of the LED lights is lit. Once charged, slide the battery into its compartment and you’ll hear a click when the battery is secure.

Next, open the Ring app and start the setup process. Follow the instructions in the app until setup is complete. Once setup is done, it’s time to install your video doorbell.

The optimal installation height for video doorbells is four feet off the ground. If you’re connecting your video doorbell to existing wires that are higher than four feet, install the included wedge mount to angle it down for a better view. Before you begin, shut off power at the breaker. Then, remove your existing doorbell button from the wall and disconnect the wires.

Insert the included mini-level into the slot on your video doorbell and use your video doorbell as a template to mark the install location. Center the bubble on the mini-level to ensure it’s straight. If you’re installing your video doorbell on stucco, brick, or concrete, use the provided drill bit to drill holes into your wall and insert the included anchors into the holes. If you’re installing on wood or siding, you can skip this step.

Loosen the terminal screws on the back of your video doorbell. If your doorbell wires are too short to wire to your video doorbell, you can use the included wire extensions and wire nuts to extend them. To do this, line each wire extension up with a doorbell wire and twist the wire nut onto them clockwise until they’re securely connected. Secure the doorbell wires under the terminal screws and give them a little tug to make sure they’re firmly attached. It doesn’t matter which wire goes to which screw as long as one wire goes to each screw and the wires aren’t touching.

Feed all the wires back into your wall and secure your video doorbell using the provided screws. Remove the mini-level and pop on your faceplate. Start at the top and click it into place. Switch the included screwdriver bit to the star-shaped end and use it to secure your video doorbell with one of the included security screws. Turn power on at the breaker and you’re done.

In conclusion, the process of fixing your Ring doorbell can seem daunting, but it’s actually quite simple when you break it down into steps. By following this guide, you’ll have your Ring doorbell up and running in no time. Enjoy the added security and convenience that comes with having a Ring doorbell installed at your home.


Why has my Ring Doorbell stopped working?
Top reasons your Video Doorbell Pro may be offline Your device may not be receiving power or be unplugged. Your location's internet may not be working, or your internet service provider is experiencing high traffic. You recently changed to your wifi network, wifi password or internet service provider (ISP)
How do I get my Ring Doorbell to work again?
To reset your doorbell, just hold down the orange setup button on the device (located on either the back or top-right of the device, depending on model) for 10 seconds and then release it. After you've reset your device, try setting it up again.
How do I reset my Ring Doorbell?
Open the Ring app, then tap the Ring Doorbell you wish to disconnect.Tap Settings (the gear cog) in the upper-right corner.Tap Remove Device and confirm the device's removal.Confirm the removal from the device by selecting Delete.