How to Get a Refund from iTunes: Step-by-Step Guide

If you have ever purchased an app, a subscription service, a movie, or a song from the App Store or iTunes Store and regretted it later, you’ll be glad to know that you can get a refund for it. In this guide, we’ll show you how to do just that using the “Report a Problem” platform.

Step 1: Purchase the App

To demonstrate how to get a refund, we’ll buy an application from the App Store. Double-click Face ID to buy the application and wait for it to download and install.

Step 2: Go to Safari

Next, open Safari and go to the website “”. Keep in mind that this also works with iPhone and iPad, and not just iPhones.

Step 3: Sign in

You’ll need to sign in using your Apple ID. Once you’re signed in, you’ll see a list of all the purchases you’ve made on your Apple ID, including free apps and subscription plans.

Step 4: Choose the App

Find the app you want a refund for and tap on “Report”. Tap on “Choose Problem” and the option “I’d like to request a refund”. Describe the problem and click on “Submit”.

Step 5: Wait for Apple to Process Your Request

Apple will ask you to wait for 3 to 5 business days for them to process your request. From our experience, they usually approve the refund.

That’s it! This is how you can get a refund for anything you buy on the App Store or iTunes Store using the “Report a Problem” platform. We hope this guide was helpful to you.


How do I get my money back from iTunes?
Sign in to or click "I'd like to," then choose "Request a refund."Choose the reason why you want a refund, then choose Next.Choose the app, subscription, or other item, then choose Submit.
How long does it take to get an iTunes refund?
Apple takes around 3 to 5 business days to process the refund, however after that your Bank or credit card institution can take up to 30 days to apply it to your bank account or credit card. Contact Your Bank or credit card issuer to inquire about the status of the refund once it's been approved by Apple.
What is iTunes refund policy?
If you made a purchase in the App Store and now regret the decision, you can request a refund directly from Apple using your iPhone, iPad, or Mac. You deal with Apple, instead of the individual developer, because Cupertino doles out funds to the people who made the apps.
Will Apple refund your money?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.