How to Check AT&T Upgrade Eligibility for Multiple Wireless Numbers

Are you a company administrator with reporting privileges who needs to check device upgrade eligibility for multiple wireless numbers? AT&T Premier offers an Upgrade Eligibility Report feature that can help. In this blog post, we’ll show you step-by-step how to request and view an Upgrade Eligibility Report and how to identify wireless numbers that may be eligible for an upgrade.

To begin, log in to AT&T Premier and go to the “MANAGE” tab. Under “Reports,” click “Request Reports,” and then select “Upgrade Eligibility Report.” You can choose wireless numbers by selecting a foundation account or a billing account that contains 300 or fewer wireless numbers. Alternatively, you can upload a file or manually enter the numbers.

If you choose to upload a file, download the Excel template and enter up to 300 wireless numbers in the first column under “Wireless Numbers.” Save the file and upload it by clicking “Browse” and selecting the file. Then click “Upload File” and “Continue.” Name the report, click “Continue” again, and finally, click “Request Report.” You’ll receive an email notification when the report is ready.

To view the completed report, go to the “MANAGE” tab and click “View and Download Requested Reports.” Click “Download” next to the name of the report you requested, and open the report. Each wireless number appears on a separate line, and standard and early upgrade eligibility is broken down into three device categories: Smartphone, Feature phone, and iPhone. If your organization’s contract qualifies for AT&T installment plans, Installment Plan eligibility is displayed. The report will show “Yes” if a device is already upgrade eligible and “No” if it is not. In some cases, the report shows the future date when a device will become upgrade eligible.

To identify wireless numbers you may want to check, you can use the output of a different report in Premier. Run the “Expanded Wireless User Inventory Report” from the “Request Reports” page and view and sort the completed report. For example, sort by “Phone or Device Effective Date” to see which devices have been active the longest, or by Device Make or Model if you want to upgrade a specific device type. Then select and copy from the “Wireless Number” column and paste into an upload file or into a manual entry field.

With these steps, you can check upgrade eligibility for multiple wireless numbers efficiently and accurately. For more videos and step-by-step help, be sure to check Premier Support.


How do I know if I'm eligible for an upgrade in ATT?
How can I check my upgrade eligibility or device balance? You can check upgrade eligibility or remaining device balance by signing in to myAT&,T or the myAT&,T App. Once you sign in, you will see the upgrade options for each line on the account. You can then check the box Upgrade this device >, Upgrade.
How do I check my AT&,T eligibility?
Go to Choose Check eligibility. Choose your organization type and role. Follow the prompts to complete your eligibility details.
How do I know when I can upgrade my phone?
Even if you think your phone is working perfectly, it may be time for a new device if it's been 2 or 3 years since your last switch. Over that amount of time, phones have changed enough that you'll notice significant differences in things like screen size, display resolution and camera quality.
Does AT&,T do free upgrades anymore?
ATT does not do free upgrades. Presuming you mean an upgrade like everyone else, you can upgrade to any phone you want but it will not be free.