Have you tried logging into your PlayStation 4 account and found that your email and password have been changed? Maybe you received a text message indicating that two-step verification has been deactivated on your account. If this has happened to you, don’t panic. There is a way to recover your account and secure it against future breaches.
First, open your web browser and go to playstation.com. Click on “Support” and then click on the option for an online assistant. Enter your name and select “account recovery” when prompted. You will be asked for your PlayStation network ID, email address, and first and last name. Indicate that you can still access the inbox for your sign-in ID.
You will then be connected with an online assistant bot. Provide them with the necessary information and explain that your account has been hacked and your email has been changed. They may ask you to verify the first and last four digits of the credit or debit card used to transact on your account. This is just a way to verify your identity.
Once your identity has been confirmed, the online assistant will reset your email address back to the original and reactivate two-step verification. You will be prompted to create a new password. Be sure to also check your wallet, payment methods, transaction history, profile, and address information to ensure that everything is accurate.
In addition, go to your account management settings and activate two-step verification and verify your phone number. Check your remote play connections and make sure no one has connected to your PlayStation 4 recently. Finally, go to settings login settings and create a passcode prior to logging into your PlayStation.
By following these steps, you can recover your hacked PlayStation 4 account and protect it against future breaches.