How to Contact Snapchat Customer Support

How to Contact Snapchat Open the Snapchat app on your iOS or Android device and if necessary, sign in to your account. Tap your profile/Bitmoji icon in the top left corner. Tap the gear icon in the top right corner. Scroll down to the More Information section and tap Support. ... Tap the orange Contact Us button. More items... •

If you’re having an issue with Snapchat and need to contact customer support, there are a few ways to do it. The first option is to go to your profile page and click on settings. From there, you’ll see a contact option where you can share your feedback or request help. If you don’t have access to your Snapchat account, you can also go to your web browser and search for “Snapchat support”. This will take you to the same page where you can research your problem or click on “contact us” to send a message.

Once you’ve clicked on “contact us”, you’ll see a few different options to choose from. Pick the one that best describes your issue and follow the prompts to contact customer support. You’ll need to provide your full name, location, email address, and a description of what’s going on. After you click send, Snapchat will email you back with a response.

If you have any other questions or thoughts, feel free to leave them in the comments below. And if you found this information helpful, don’t forget to hit the like button!


How do I email Snapchat support team?
In order for our team to investigate, please email [email protected]. Be sure to include all pertinent information.
How do I contact Snapchat about an issue?
Tap ⚙️ in My Profile to open Settings.Scroll down and tap 'I Spotted a Bug' or 'I Have a Suggestion'Choose which part of the app your report is about.Describe the bug or suggestion and add an attachment if you have one.Choose a topic and tap 'Submit'
How long does Snap support take?
About Us. We are a dedicated Trust &, Safety team at Snap that's on the clock 24/7. In most cases, we respond to reports within 24 hours of receiving them!
Does Snapchat have phone call?
To kick off a video chat or call, click a friend's name in the Chat feed and click the video camera icon to start a video chat, or the phone icon to start a call.