If you are working in an office or from home and your administrator has shared memos or created a shared mailbox, you may want to add it to your Outlook. There are different methods to add a shared mailbox to Office 2016, Office 2019, and Office 2013.
The first method is to click on the file, go to account settings, select the mailbox of your account, and then click on change. Under exchange account settings, click on more settings and then advanced. Here, you can open the additional mailboxes and click on add. Type the mailbox IT then global and select the right name. Click apply and then OK. Click next and then done.
If you want to add a shared mailbox as an additional account, go to file and click on add accounts. Type the full name of the account and click connect. You can also click on advanced options, but if you want to set it up systematically, click next. The trick here is that it will ask you for a password, but to get access to a shared mailbox as an additional account, you have to log in with your email account. Enter the password of the email address and click sign in. Click done and you will see the shared mailbox added as an additional account.
The difference between these two methods is that if you add the shared mailbox as an additional mailbox, every mail will be saved combined together with the general accounts. But if you add it as an additional account, the mailbox will have its own OST file. This means that receiving emails on that mailbox goes faster because the emails are being separated at two different ways.
In conclusion, adding a shared mailbox to Outlook can be done by following these two methods. You can add it as an additional mailbox or as an additional account. If you have any questions or comments, feel free to leave them below.