How Long is Warranty on Samsung TV: A Disappointing Experience

If you are considering buying a Samsung LED television, you might want to think twice before making the purchase. A couple of years ago, a customer purchased two Samsung televisions at Best Buy for a total of $4,178. One of them started having problems shortly after installation, and the customer reached out to Samsung for help. They were allowed to take it to a repair station, but had to pay for it themselves. The panel was replaced, but the same problem occurred shortly after. This process was repeated a few more times, and each time Samsung promised to offer a replacement or credit if the problem persisted. However, when the issue occurred again, Samsung refused to offer any kind of help and instead told the customer to purchase a new television.

This experience is a testament to the lack of accountability and customer support that Samsung provides. If you do decide to purchase a Samsung television, it is recommended that you buy the greatest amount of third-party warranty available to you. The need for a third-party warranty is apparent because Samsung will not stand behind their product. It is also important to keep all of your documentation, including receipts, RMA numbers, and names of Samsung employees you talk to. Samsung does not seem to keep records of previous issues, making it difficult for customers to get the help they need.

In conclusion, the warranty on Samsung TVs is not as reliable as one might expect. If you are in the market for a new television, it is important to do your research and consider all of your options before making a purchase.