If you’re having camera problems with your iPhone 6 or 6s, including the 6s Plus, there are several things you can do to get your camera up and running again. If you’re seeing a black screen or only the snapshot button and your front-facing camera works but your back-facing camera doesn’t or vice versa, you might find these five solutions helpful.
1. Hard reset – Hold down the power button and the home button together until the screen goes black and the Apple logo appears. This should resolve any camera issues you’re experiencing.
2. Press firmly – If you’ve dropped your phone, it’s possible something has become dislodged around the lens. Press down firmly around the edges of the lens rim to get it up and running again.
3. Disable third-party apps – Go to Settings, scroll down to Privacy, click on Camera, and disable every app that uses your camera. Then reboot your phone and turn your camera back on. If it works, one of the third-party apps was interfering with the camera.
4. Reset all settings – Go to Settings, scroll down to General, click on Reset, and reset all settings. This won’t delete any data but will reset all your settings, so you’ll need to go back and reconfigure them.
5. Hold the camera app down – Hold down the camera app until everything is in wiggle mode, then press and hold the power button until you get the slide-to-power-off option. Power it off, then boot it back up to regular mode. Hopefully, your camera will be up and running again.
Try these options before bringing your phone in for service or replacing the camera. If any of these solutions work for you, comment below with the option that worked best for you.