Disney Plus Error Code 83 is a frustrating error that blocks you from enjoying streaming on Disney Plus. The error is not descriptive about what the problem is, and Disney Plus is tight-lipped about its cause. However, the company’s support page for the error suggests that it might be a device compatibility issue, connection error, or account issue.
Thankfully, there are steps you can take to fix the error. Here’s what causes the error and how to fix it:
Check Device Compatibility
Since error code 83 often points to a problem with compatibility between your device and Disney Plus, the first thing to do when you get the error is to check the Disney Plus device and software compatibility list. If your device isn’t listed there, that’s your problem, and you’ll need to use a different device.
Check Your Web Browser
If your device is compatible with Disney Plus, you could be getting error code 83 because your web browser is incompatible. Disney Plus supports Chrome, Edge, Firefox, and Internet Explorer on Windows, Safari, Chrome, and Firefox on Mac OS, and Chrome on Chrome OS. Check the full list of supported versions, and if your browser isn’t compatible, you’ll need to use one that is.
Check Your Internet Connection and Speed
If your internet connection is down or isn’t fast enough, you won’t be able to stream video from Disney Plus. The Disney Plus internet speed requirements will give you a good idea of what speeds you need. Then you can test your internet speed or try using internet speed test sites to find out if it’s sufficient to stream content from the service.
Restart Your Device
This is a cliched troubleshooting step for a reason – it’s easy and it works more often than not. While restarting your device may not solve error code 83, it could, and it’s so easy and quick it’s always worth a try.
Update the Disney Plus App
When new versions of apps are released, the old ones often become incompatible. That could be your problem here. If you’re using a smartphone, tablet, gaming console, streaming device, or smart TV, go to your device’s app store and see if there’s a Disney Plus app update to install.
Delete and Reinstall the Disney Plus App
If there’s some kind of bug or data corruption in your app, it could cause error code 83. Completely delete the app and reinstall it to see if that fixes the problem.
Upgrade Your Device Firmware or OS
Just an older app version can cause compatibility issues, so can running an old version of your device’s operating system or firmware. If none of the steps so far have worked, check to see if your device has an OS or firmware upgrade available and install it.
Try a Different Account
The explanation of error code 83 from Disney is that it can be caused by account problems. Try signing in with another account that you know works. If you can do that and don’t get error code 83, then the problem is your account. Check your billing details and subscription status and contact Disney Plus support if needed.
In conclusion, error code 83 on Disney Plus can be frustrating, but with the steps mentioned above, you can fix it and get back to streaming your favorite shows and movies.