How Do I Fix Error Code 42 on Disney Plus?

How to Fix Disney Plus Error Code 42 Confirm your own internet connection is working. ... Restart your streaming device. ... Sign out of Disney Plus. ... Reset your router and modem. ... Test your internet speed. ... Clear the browser cache. ... Update your router's firmware. ... Change your DNS server settings. More items... •

If you’re a Disney Plus user, you might encounter the error code 42 feet while trying to stream content. This issue is mainly caused by a weak internet connection or a timeout error. In this guide, we’ll show you how to resolve the error code mentioned above.

Method 1: Check Server Status

Whenever you encounter problems on Disney Plus, the first thing you should do is to confirm if the problem is on their side or your end. To do this, you can use third-party tools such as Down Detector to view Disney Plus server’s current status. In case your investigations didn’t reveal a server issue, move down to the next method.

Method 2: Restart Your Streaming Device

Turn off the device you’re trying to stream Disney Plus on and unplug it. Wait a few seconds and then plug it back in. As with restarting a computer when there’s a problem, this will clear out any stored data that could be interfering with the Disney Plus app.

Method 3: Sign Back Into Your Account

On the Disney Plus app, tap your avatar, select log out, and log back into your account.

Method 4: Try Watching Another Show

If you see the error code 42 when playing a specific movie or TV show, go back to the media library and check if it would be the same for another title. If the error code 42 on Disney Plus only occurs on particular movies and TV shows, we recommend going to the help center where you can contact their customer support to report the problem.

Method 5: Check Internet Connection

Your next step should be to check whether your internet connection is sufficient to sustain streaming from Disney Plus. At a bare minimum, you’ll need at least 5 megabits per second to maintain a stable streaming job. But if you are forcing 4k playback, you will need at least 25 megabits per second. In case you’re afraid that your internet connection is not strong enough to support Disney streaming, you can run a simple test to verify this scenario.

If your internet is not stable, we also recommend trying to restart your router. To go for this operation, you need to use the on/off button on your router. Press it once to cut off the power, then unplug the power cable from your router and modem. Wait for a full minute, then plug the power cable into your router and modem. Once the Wi-Fi is opened, open the streaming device and check if the error persists.

Method 6: Change the Video Quality

On your Disney Plus app, select your profile, go to app settings, now go to downloads, select video quality, and change the setting to a lower option.

Method 7: Clear Disney Plus App Data

Random bugs and glitches that happen on the platform may cause your app data to be corrupted. If Disney Plus is not working on your device, try clearing its app data to eliminate any errors that may have occurred.

Method 8: Update Disney Plus

Disney releases updates on its application to keep it running smoothly on most devices. Updates also contain patches to fix any errors that may have occurred and improve the app’s security. If you experience problems with the Disney Plus app, try updating it to the latest version.

Method 9: Reinstall the Disney Plus App

If the update did not fix the issue, we recommend that you reinstall the app on your device. Some of its installation files may have gotten corrupted during use or when an update failed to push through.

By following these methods, you can fix the error code 42 on Disney Plus and enjoy uninterrupted streaming.


Why do I keep getting error code 42 on Disney Plus?
This is likely an internet or network connection issue. Possible causes include: Unstable or slow internet connection. Weak Wi-Fi signal.
How do I fix error 42?
Launch the Settings app.Select Apps.Tap Disney Plus from the list of applications.Select Storage &, Cache.Clear the cache.
What is error code 42 on internet connection?
Check your WiFi connection Reboot your WiFi router and internet modem. To do that, unplug both for at least two minutes, then turn on the modem, let it fully start, and then turn on the WiFi router. After your system is back up and running, make sure you have a strong WiFi signal wherever you are trying to stream.