When it comes to using Wi-Fi in your home, sometimes it can be frustrating when you realize that your devices are not getting internet. Most people are aware of the basic reasons why this might happen, but sometimes it’s easy to forget or not understand what caused the issue in the first place.
Luckily, many internet providers these days have apps that allow you to manage your devices and troubleshoot any issues. For example, if you have Comcast, you can download the Xfinity x5 app and log in to see all the devices in your home that are connected to the Wi-Fi router.
In this app, you can see which devices are currently connected to your network and easily pause them if needed. If you pause a device, it will stop the internet connection to that device. You can choose to pause a device for a certain amount of time, such as 30 minutes, 1 hour, or 2 hours, or until you manually unpause it.
If you have children and don’t want them to have internet access for a certain time, this feature can be helpful. Simply select their device and pause it until the timeout is over.
It’s important to know that if you’re experiencing internet connection issues with a specific device, it could be because it was paused. This happened to the person in the video, who spent an hour on the phone with Roku customer service trying to figure out why there wasn’t any internet to their Roku TV. As it turned out, the TV was paused in the Xfinity x5 app.
To unpause a device, simply click the “unpause” button and it will come back online. This kind of issue might seem silly or obvious, but it’s worth remembering that sometimes the simplest solutions are the best.
If you’re experiencing internet connection issues with a specific device, it’s worth checking to see if it’s been paused. This can be easily done through the app provided by your internet provider. By pausing and unpausing devices as needed, you can ensure that all your devices are connected to Wi-Fi and working properly.