If you’re having trouble with your Comcast internet connection and experiencing issues with IPv4 connectivity, you’re not alone. Many users have faced difficulties accessing important websites like Amazon due to this problem. While calling Comcast customer service and restarting your modem might seem like the obvious solution, this may not always work.
Fortunately, there is a simple fix that worked for one user. By resetting their router and changing some settings, they were able to restore their IPv4 connectivity and access the internet without any issues.
To fix this problem, you need to go to your computer’s network settings and find the network adapter option. From there, you can right-click and select “properties” to access the internet protocol settings. Click “use following IP address” and enter the IP address, subnet mask, and default gateway.
Finding the correct IP address, subnet mask, and default gateway can be done by accessing your Comcast information on your phone or through the Xfinity app. Once you’ve entered the correct information, click “OK” and run the diagnostic tool. This should give you the option to apply the fix and restart your connection.
While Comcast’s customer service may not always be helpful, this simple fix can save you time and frustration. By following these steps, you can restore your IPv4 connectivity and get back to browsing the internet without any issues.