If your Amazon Echo Show 5 is not responding to voice commands, it can be frustrating. Many people have complained about this issue, but there are ways to fix it easily.
One of the main reasons behind the Echo Show not responding problem can be a poor internet connection. If there is no internet or the internet connection is poor, your Echo might not respond to voice commands. To fix this issue, you need to make sure your router is close to your Amazon Echo Show because if it is too far away, it might cause a connection issue which, in turn, can cause the problem. Another thing you can do is restart your router if possible, which often fixes network issues. Also, restart your Wi-Fi by swiping down from the top, tap settings, tap Network, turn off Wi-Fi and turn it on again. It should fix any connection-related issues. If there are any software glitches that were causing the problem, both will be fixed.
Another thing you have to keep in mind is if the microphone is off, and the Eco Show is in mute mode, then, no matter how many times you call the Alexa, it won’t respond. Simply turn it on. Another problem can be if the wake-up word for your Amazon Echo Show has been changed from Alexa to something else, then it might not respond to Alexa again. You need to check the wake-up word by swiping down the menu, going to settings, scroll down to the device option, scroll down to the Wake Word, and check if it has been changed or not. Change the Wake word or use the Wake word that has been chosen for your device.
While changing the Wake word, your Echo Show will not respond to any voice command until the word is changed. If you can see the “Touch Alexa” button, tap on it, and it will turn on this menu. But if this is turned on, you need to turn it off. Swipe down the menu, go to settings, scroll down to accessibility, go down off tap to Alexa, and it should fix the problem.
Check if there are any pending updates for your Amazon Echo Show because if there is, it might cause the problem. Swipe down the menu, go to settings, scroll down to the device option, scroll down, check if there is a pending update, tap on it, tap yes, and it will start to install and update the pending update. If updating does not fix the issue, it can be a hardware problem, and you need to take it to a service center.
If updating also does not fix the issue, it can be a setup problem. In that case, you can give your Amazon Echo Show a factory reset and set it up again, and it should fix the problem.
Follow these easy steps to fix your Echo Show not responding problem. If you have any queries regarding the topic, let us know in the comment below.